SHIPPING INFORMATION

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Orders are shipped exclusively via courier.

The private courier company we work with is ACS Courier.

Orders can only be shipped within Greece and Cyprus.

Orders within Attica, Thessaloniki and major urban areas are usually delivered within 2–4 business days.
Orders to the rest of Greece are usually delivered within 3–7 business days, while deliveries to Cyprus usually take 7–10 business days.

The above delivery times may vary in cases of force majeure or unforeseen circumstances, such as nationwide strikes affecting transport and courier services.

Shipping costs within Greece are:

• €3 for orders paid online by card or PayPal

• €5 for Cash on Delivery

For orders over €50, shipping is free within Greece.

Cash on Delivery is available only for deliveries within Greece.

Shipping to Cyprus costs €10.

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RETURNS POLICY

If you wish to return a product, you may do so within 14 calendar days from the date you received it, provided that the following conditions are met:

Returns are accepted only if the product is unused, in its original condition and with its packaging unopened and intact.

When returning a product, you have two options:

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1. Product Exchange

If you wish to exchange a non-defective product, the following charges apply:

 

For Greece:

• Return shipping: €3

• Cash on Delivery fee for the new parcel: €2

• Shipping cost for the new parcel: €3 if the difference between the value of the returned products and the new products is less than €50

• Free shipping if the difference is €50 or more

For Cyprus:

• Return shipping: €10

• Shipping cost for the new parcel: €10

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2. Refund

In the case of a refund, return shipping costs of €3 for Greece or €10 for Cyprus will be deducted from the value of the returned product or products.

The refund will be made to your bank account.

Refunds are processed within 10 days from the date the returned products are received by our company.

IMPORTANT NOTES

If the return is not completed within 14 calendar days from the date of delivery, or if any of the above return conditions are not met, misa.gr reserves the right to refuse the return and not proceed with an exchange or refund.

Proof of purchase is required in all cases.

Products you wish to return may only be sent through our cooperating courier company, ACS Courier.

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RETURN PROCESS

Step 1
Contact us by email at info@misa.gr.

Step 2
Pack the product securely in the original packaging in which it was delivered, in order to avoid any damage during transportation. Please include the proof of purchase inside the parcel.

Step 3
Send the parcel via ACS Courier by delivering it to an ACS branch and requesting that the shipping cost be charged to the recipient.

Shipping details:

MISA
Agiou Konstantinou 117
Thessaloniki
Postal Code 56224
Greece
Tel: +30 231 231 2031

Step 4
Once the parcel has been shipped, please email us at info@misa.gr with the shipment tracking number so that we can monitor the return.

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IMPORTANT NOTES

Returns sent to any other company address or to any of our retail points of sale will not be accepted.

If a returned parcel is received and the product does not meet the return conditions stated above, the return will not be accepted. The product will be sent back to the customer and the shipping costs will be charged to the customer.

Need more information or clarification?

Contact us at info@misa.gr.